FAQ’s

How do I purchase tickets to Smugglers Adventure?

You can buy tickets either via our website or on arrival to the attraction.

Is it indoor or outdoor?

The attraction is set in underground caves so is indoor throughout. However please be aware these are historic caves which remain authentic so it can be quite chilly and damp.

Is it dark in the caves?

The caves are dark but are lit with atmospheric lighting throughout making it safe and enjoyable for visitors.

Are the caves scary for children?

The caves are not meant to be frightening for children, however the cold, damp atmosphere and dim lighting may mean some younger children are initially nervous to enter the caves.

Do you have parking?

Due to our location on the West Hill, we don’t have any parking. The nearest free parking is on Priory Road and on the surrounding residential streets.  From there it is a short walk across the West Hill to Smugglers Adventure

Do you allow dogs?

In line with the Equality Act 2010, we welcome assistance dogs that have been trained by organisations accredited by Assistance Dogs UK (ADUK) or an equivalent recognised body.

Assistance dogs must:

• Remain under control and on a lead at all times

• Not cause disruption to exhibits or other visitors

Staff may ask a dog to leave only if it is out of control, behaving aggressively, toileting indoors or causing disruption

We do not permit emotional support animals, therapy animals, or pets inside the attraction.

Do you have disabled access?

Due to its positioning, Smugglers Adventure has disabled access. Pushchairs are not permitted at Smugglers Adventure and should be left in the buggy park at reception. Hastings Aquarium is fully accessible with the exception of the underwater tunnel which has 7 steps down to and out of.

If you can’t find what you’re looking for on our website please contact our friendly team at 01424 422964 or via email to our sister attraction on hastings@bluereefaquarium.co.uk.